Refund & Returns Policy
At Aktif Skin, we stand behind the quality of our products and are committed to your satisfaction. Please review this policy to understand how returns and refunds are handled.
1. Eligibility for Returns
You may return a product if:
- It is unused, unopened, and in its original packaging.
- The return request is submitted within 7 days of receiving your order (as per Consumer Protection Act guidelines).
- The product is defective, damaged in transit, or incorrect.
Please note: We do not offer refunds for change of mind.
2. Refunds
Refunds are only processed in the following cases:
- Defective or Damaged Products: You may choose a full refund, replacement, or store credit.
- Incorrect Products: If you received the wrong item, we will cover return costs and provide a replacement or full refund.
3. Refund Method & Timeline
- Refunds will be processed via your original payment method or as store credit (if requested).
- Please allow up to 10 business days once the returned product has been received and approved.
4. How to Return a Product
- Contact Us
Email: az.oc.niksfitka@stnuocca
Provide your order number, proof of purchase, and a short explanation of the issue. - Wait for Approval
Our team will review your request and confirm next steps. - Prepare the Item
Pack securely to avoid damage in transit. - Send It Back
Use the return address provided.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
5. Non-Returnable Items
We cannot accept returns or issue refunds for:
- Products that have been opened, used, or tampered with.
- Items purchased on sale or promotion.
- Gift cards or vouchers.
6. Damaged or Defective Products
If your order arrives damaged or defective:
- Report the issue within 48 hours of delivery.
- Provide clear photos of the product and packaging.
We will arrange a free return and issue a replacement or refund once verified.
7. Policy Updates
We may update this Refund & Returns Policy from time to time. Any changes will take effect immediately upon posting on our website.
8. Contact Us
For any questions, please contact us: