Terms & Conditions
Welcome to Aktif Skin. By accessing or using our website and services, you agree to be bound by the terms and conditions below. Please read them carefully before placing an order or interacting with our platform.
1. General Information
- This website, including products and services, is operated by Aktif Skin (Pty) Ltd (“we,” “us,” “our”).
- Registered business address: 5 Meerlust Street, Oakglen, Bellville, 7530, South Africa.
- For queries: Email az.oc.niksfitka@olleh or call +27 71 251 8444.
2. Eligibility
By using our website, you confirm that you:
- Are 18 years or older, or have parental/guardian consent.
- Agree to comply with these Terms of Service.
- Will use the website in line with applicable South African law.
3. Product Information
- Accuracy: We strive for accurate product descriptions, pricing, and availability, but these may change without notice.
- Intended Use: Products are for personal use only. Resale or unauthorised distribution is prohibited.
- Allergic Reactions: Please review labels and ingredient lists carefully. We are not responsible for allergic reactions or misuse of products.
4. Orders & Payments
- Orders: All orders are subject to acceptance and availability. We may cancel or refuse an order (including for suspected fraud).
- Pricing: Prices are in South African Rand (ZAR) and include VAT (if applicable). Shipping fees are added at checkout and are non-refundable.
- Payment: Payments are securely processed through third-party gateways (e.g., Payfast, SnapScan). By submitting payment, you confirm you are authorised to use the chosen payment method.
5. Shipping & Delivery
- Dispatch: We aim to ship within 3–7 business days. Delivery times vary by location.
- Address Accuracy: Customers are responsible for providing correct delivery details. We are not liable for delays or losses caused by incorrect information.
- Risk of Loss: Risk passes to the customer once products are delivered.
6. Returns & Refunds
Our Refund & Returns Policy applies to all purchases and forms part of these Terms.
7. Intellectual Property
All website content (text, images, logos, trademarks) belongs to Aktif Skin or its licensors. Any unauthorised use, reproduction, or distribution is prohibited.
8. User Conduct
When using our website, you agree not to:
- Engage in unlawful, harmful, or abusive activity.
- Interfere with website functionality.
- Attempt unauthorised access to systems, data, or accounts.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages arising from use of our website or products.
- Our total liability for any claim is limited to the amount you paid for the product(s).
10. Privacy
Your use of the website is subject to our Privacy Policy, which outlines how we collect and process your data.
11. Changes to Terms
We may update or modify these Terms at any time. Changes are effective immediately upon posting on our website.
12. Governing Law
These Terms are governed by the laws of South Africa. Any disputes will be handled in South African courts.
13. Contact Us
For questions about these Terms: