Privacy Policy
Aktif Skin (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services. We comply with the Protection of Personal Information Act (POPIA), ensuring your data is handled lawfully, transparently, and securely. By using our website, you agree to the terms below.
1. Information We Collect
1.1 Information You Provide
- Orders & Accounts: Name, email address, phone number, delivery address, and payment details (processed securely via third-party gateways).
- Communication: Queries, feedback, or complaints via email, phone, or website forms.
1.2 Information Automatically Collected
- Website Use: IP address, browser type, operating system, and browsing behavior.
- Cookies: Small files to improve website performance and your browsing experience (see Section 5).
2. How We Use Your Information
We use your data to:
- Process and deliver orders.
- Communicate about orders, promotions, or support.
- Improve our website, products, and services.
- Meet legal and regulatory obligations.
3. Sharing Your Information
We don’t sell or rent your data. We may share it only when necessary:
- Service Providers: Logistics partners for delivery, and payment providers for secure transactions.
- Legal Requirements: If required by law or court order.
- Business Changes: If the company merges, sells, or transfers assets.
4. Data Security
We take appropriate measures to protect your data, including:
- SSL encryption for online transactions
- Regular system checks.
- Restricted access to authorised personnel only.
5. Cookies Policy
Cookies help us run our website smoothly and enhance your experience.
Types we use:
- Essential cookies – power the website (e.g., shopping cart).
- Analytics cookies – help us understand website use.
Managing cookies: You can disable cookies via browser settings, but some features may not work properly.
6. Your Rights
Under POPIA, you may:
- Access: Request a copy of your data.
- Correct: Ask us to update or fix incorrect data.
- Withdraw Consent: Opt out of marketing or request deletion of data (where legally possible).
- Complain: Contact the Information Regulator at az.vog.ecitsuj@RI.stnialpmoc.
Contact us at az.oc.niksfitka@stnuocca to exercise these rights.
7. Data Retention
We keep your personal data only as long as necessary to:
- Fulfil orders and customer support.
- Comply with legal obligations.
8. Third-Party Links
Our website may link to other sites. We aren’t responsible for their privacy practices—please check their policies before sharing data.
9. Updates to This Policy
We may update this Privacy Policy. Any changes will appear here with an updated “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy, contact us: